If your program is directly affected by Hurricane Irma, or by Hurricane Harvey, please visit our rapid response center.
Privacy Policy

Welcome to Castle Branch. This website is operated by Castle Branch, Inc. (referred to in this Privacy Policy as “CastleBranch,” “we,” “us,” or “our”), a North Carolina corporation with its principal office located at 1844 Sir Tyler Drive, Wilmington, NC 28405. CastleBranch has the right to modify this Privacy Policy (including, without limitation, adding or deleting all or any portion of this Privacy Policy) at any time, without prior notice to you and without liability to you. We will however use commercially reasonable efforts to post on our website a notice that the Privacy Policy has been modified. Your access to or use of the website or our products, services, or solutions is deemed to be your acceptance of and agreement to this Privacy Policy, as modified.

CastleBranch offers and provides a variety of products, services, and other solutions to individuals, businesses, educational institutions, and others who are in need of our ­products, services, and solutions. Without limiting the breadth of the previous sentence, some of the products, services, and solutions that we provide consist of criminal record check services; drug testing services; employment, licensure, education, and other verifications; immunization record verification services; consumer reports and investigative consumer reports; and other compliance management services.

In the course of your access to or use of our website, products, services, or solutions, or in the course of our business operations (including providing consumer reports or investigative consumer reports about you to our clients), we may collect information about you from a variety of sources, or you may provide information to us. Your privacy is very important to us and we want you to be aware of the information we may collect, how we use it, and options you have regarding your information.

Personal Information Disclosure: United States or Overseas: Personal information that we collect about you, whether directly from you or from other sources, may be transferred by us to third parties outside of the United States and its territories.

California Do Not Track Disclosure: CastleBranch does not recognize “do not track” signals.

Information We Collect: We collect a variety of information about you from numerous sources, including from you. Some of the information that we collect about you may not identify you (such as information collected through cookies as a result of your visit to our website). Other information that we may collect from you or about you, whether individually or in combination with other information, may personally identify you (such as your name, email address, social security number, home address, or birth date.

  • Information Collected When You Visit or Use Our Website: CastleBranch collects information about you when you visit or use our website. When you visit or use our website, we may collect information about your interactions with us. This information may include, but is not limited to, when the website is accessed, how you used the website, the type of device that you used to access the website, your IP address and URL requests, your operating system, your internet service provider, your browser type and settings, the webpages visited, the date and time of your requests, and other similar kinds of information. We also may collect information that you provide to us, such as contact information or comments. This information may not be personally identifiable if you do not create an account with us or provide us with your name, contact information, or other personally identifiable information. However, this information may become associated with you and personally identifiable information if you create an account with us, order products or services from us, or provide us with your name, contact information, or other personally identifiable information.

  • Collection of Information Through Tracking Technologies: CastleBranch uses cookies and other tracking technologies to collect and store personally identifiable information and non-personally identifiable information about you. "Cookies" are commonly used pieces of information in the form of small files that are placed on your computer hard drive to enable you to more easily communicate and interact with websites. A cookie file can contain information such as the URL, computer IP address, domain type, browser type, the country, state, and telephone area code where your server is located, the pages of the website viewed, and any search terms entered on the website. These cookies also allow CastleBranch to customize the website content to your preferences, profile, or demographic information. You may configure your browser to accept or reject all or some cookies, or notify you when a cookie is set. If you reject cookies, you may still use our website, but your ability to use some features or areas of our website may be limited or impossible. Please note that CastleBranch may allow third party advertisers to access cookies on your computer. Use of cookies by advertisers is subject to the privacy policies of those third-party advertisers, not this Privacy Policy. We may work with third parties to display advertising on our website or to manage our advertising services. Those third parties may use cookies to gather information about your activities on this website and other websites in order to provide you advertising based upon your browsing activities.

  • Information Collected From You: When you create an account with CastleBranch, place an order for services, or otherwise use certain features or functions on our website or system, we may collect information from you to help us identify you and to ensure that we have the information needed to provide the services, products, or access to the website features which you may have purchased or ordered, and to otherwise perform our business operations. The information collected from you may include personally identifiable information (such as, but not limited to, your name, date of birth, social security number, email address(es), home address, mailing address, phone number(s), personal location, student identification number, schools attended, and employer(s)). We also may collect your credit or debit card number, expiration date, security code (located on the back of your credit or debit card) or other banking or payment information. CastleBranch also may collect, record, or transcribe written transcripts, descriptions, summaries, or video or audio recordings of you when you contact CastleBranch, which may include personally identifiable information about you (an example is a recording of a telephone conversation between a CastleBranch customer service representative and you). You also may provide to us through the website certain documents, records, or other data, such as photographs, immunization records, CPR, OSHA, and other training certifications, and other information.

  • Information Collected From Other Sources: We may collect information about you, including personally identifiable information, from our clients who order from us a consumer report, investigative consumer report, or other product or service about you. The information collected from our clients may include, but is not limited to, your name, date of birth, social security number, email address(es), home address, mailing address, phone number(s), student identification number, education history, licensure, and employment history. We also may collect information about you, including personally identifiable information, from other sources, such as, but not limited to, third party databases; the department of motor vehicles; county, state, and federal courts; state repositories; federal repositories, state and regional prisons; local police stations; federal bankruptcy courts; federal civil courts; state medical boards; drug testing facilities or specimen collection sites; professional licensing organizations; and other private, local, state, and federal organizations and agencies.

Use and Processing of Collected Information: CastleBranch will not use or process, or disclose or sell to any third party, any personally identifiable information about you except as permitted or required by applicable law, or as provided in this Privacy Policy, or as provided in our Terms and Conditions of Use on our website(s), or as otherwise instructed, consented to, or authorized by you. CastleBranch offers many products, services, features, functions, and tools to its clients and users, including, but not limited to, criminal record searches, drug testing, driving record information, social security verifications, surveys, consumer reports, investigative consumer reports, immunization record verification, compliance management services, document tracking services, and other services. Depending on the products, services, features, functions, or tools ordered by you, by your current or prospective employer, by an educational institution, or by others, we may need to process, collect, share, provide, disclose, store, and use certain information about you. For example, if a prospective employer requests that CastleBranch perform a criminal record search about you, we may provide information to that prospective employer about you relating to that service. By way of another example, if an educational institution orders a criminal record search, drug test, and immunization record verification about you, we may obtain, from public records sources, information furnishers, court houses, other record repositories, or directly from you, information about you and provide that information to the ordering entity.

  • Personally Identifiable Information: CastleBranch may use and process information that we collect about you, including, without limitation, personally identifiable information, for any of the following purposes: (i) to prepare and provide consumer reports and investigative consumer reports about you to you, educational institutions, your prospective or current employer(s), or other persons, entities, agencies, or organizations to which are legally permitted or legally required to provide consumer reports or investigative consumer reports, or which you have instructed, authorized, or consented to us providing a consumer report or investigative consumer report; (ii) to perform and provide other products, services, features, functions, and tools provided, offered, or sold on or through the our websites or otherwise by CastleBranch; (iii) to make the websites, products, services, features, functions, and tools better; (iv) to develop new products, services, tools, features, and functionality, and to improve existing products, services, tools, features, and functionality; (v) to customize your account, website experience, or preferences, and to make suggestions for you; (vi) to send to you announcements, notices, reminders, and updates (including, without limitation, via mail, email, text, or other method) regarding CastleBranch, the website (including, without limitation, the Terms and Conditions of Use and this Privacy Policy), your account with CastleBranch, or any products, services, features, functionality, or tools on the website or otherwise offered by CastleBranch; (vii) to respond to any comments, disputes, inquiries, or submissions you make to us; (viii) to send to you promotional, advertising, and marketing materials (including, without limitation, via mail, email, text, or other method) about CastleBranch, the website, or our products, services, features, functions, or tools; (ix) for internal purposes such as auditing, data analysis, maintenance of accounts receivable, and collection of past-due accounts receivable; (x) for governmental reporting requirements; and (xi) to respond to, initiate, or defend litigation, claims, or disputes.

  • Non-Personally Identifiable Information: CastleBranch may use and process non-personally identifiable information about you in any way and for any purpose in our sole discretion, including, without limitation, for data analysis; to improve or develop products, services, features, functions, tools, or the website; and to share and provide to our affiliates, subsidiaries, vendors, contractors, service providers, and others.

Disclosure of Collected Information: CastleBranch will not disclose any personally identifiable information about you except as permitted or required by applicable law, or as provided in this Privacy Policy, or as provided in our Terms and Conditions of Use on our website(s), or as otherwise instructed, consented to, or authorized by you.

  • Personally Identifiable Information: CastleBranch may disclose information that we collect about you, including, without limitation, personally identifiable information, as follows: (i) as provided in this Privacy Policy or the Terms and Conditions of Use of the website; (ii) pursuant to your consent, authorization, instruction, or designation (for example, when you designate or authorize, through your account or otherwise, educational institutions, businesses, or other persons, entities, or organizations to have access to or copies of your information; (iii) as permitted or required by applicable law; (iv) to clients of ours who or which have ordered or procured from us a consumer report, investigative consumer report, or other information about you; (v) to a third party service, software, or product provider when a product, service, feature, function, or tool provided by us, whether on or through the website or otherwise, requires interaction with a third party, or is provided by a third party, such as an application service provider; (vi) to CastleBranch's agents, employees, vendors, representatives, service providers, or contractors (including, but not limited to, information furnishers) as necessary, in CastleBranch's sole and absolute discretion, to perform their job functions or provide the products or services requested or purchased by you or by another person or entity about you (subject to applicable law); (vii) as required by law, subpoena, or order of any court or government agency having jurisdiction over CastleBranch or you; (viii) CastleBranch or its assets or business, in whole or in part are purchased, in which event the third-party purchaser will have access to and use of your information; (ix) to third parties on connection with any bankruptcy or reorganization proceedings or resolution involving CastleBranch.

  • Non-Personally Identifiable Information: CastleBranch may disclose non-personally identifiable information about you in any way, for any purpose, and to any person, entity, agency, or organization in our sole discretion.

Security of Information: CastleBranch takes seriously the security of its website and your personally identifiable information, and takes commercially reasonable efforts to maintain the security, integrity, and confidentiality of the website and your information. CastleBranch has implemented industry standard technology designed to keep your personally identifiable information safe from unauthorized access or disclosure. The website is compliant with the Payment Card Industry Data Security Standard (PCI DSS). CastleBranch has installed layered firewalls and other security technologies to help prevent unauthorized access to the System. Strong password protection protocols are used on all computers and employees are kept up-to-date on CastleBranch’s security and privacy policies. The servers used to store your information are maintained in a secure environment with appropriate security measures. Such protective measures are designed to limit access to your personally identifiable information.

Please note that despite the efforts of CastleBranch, factors beyond its control may result in the unauthorized access to or disclosure of your personally identifiable information. Accordingly, CastleBranch cannot guarantee that your personally identifiable information will be secure under all circumstances and CastleBranch offers no guarantees, warranties, or representations regarding the security from unauthorized disclosure of personally identifiable information.

Contact Information: If you need additional information, have any questions, or otherwise need any assistance regarding this Privacy Policy or our privacy practices, or to report a suspected compromise of your personal information, please contact:

Castle Branch, Inc.
Attn: Richard J. Crow, General Counsel
1844 Sir Tyler Drive
Wilmington, NC 28405
rjcrow@castlebranch.com
888.723.4263